In times of the Coronavirus crisis, many hospitality industries have not only experienced a radical change in their ways of working, but also have been forced to quickly use alternate tactics. One of the crucial changes came through digital transformation when online services faced a significant rise during lockdowns.
And what is most interesting, as the world emerged from the pandemic and various businesses reopened, demand for digitalization has remained the same. Customers still prefer the convenience of gambling their casino games online, rather than standing in queues for hours to play in brick-and-mortar casinos.
Moreover, such a portal as Online Casino Aussie makes the overall gambling experience even more enjoyable by helping players to form a solid opinion on various online casino sites based on their expertise and other findings. From bonus offers to food services, the specialists analyze all indicators of the site before giving any verdict. And today, we want to dive more into customers’ ability to get meals through digital orders. Let’s get started with the options that are already available on the market and then move on to some things that are likely to emerge shortly.
Food Service & Customer Satisfaction
The correlation between food service and customer satisfaction is obvious. Punters need to fuel while gambling, and they typically take breaks from their games to eat. But what if there was a way gaming platforms ensure users get fueled without leaving games for too long?
Keeping gamblers satisfied at all times usually takes a lot of planning and an excellent strategy. For casinos, however, putting extra effort and time in customer service is crucial. To ensure a high level of loyalty, they need to give customers the best experience from the very moment.
More and more casinos understand the importance of providing their customers with the flexibility to both order food and modify their orders in advance. That’s why they are investing in digital technology services that contribute to ensuring punters are happy and continue to spend money.
Digital Technology Services to Order Food
Some casino companies have the wrong idea when thinking that only the younger generation prefer to use digital technologies over the traditional services. However, research has shown that older generations, like GenX or baby boomers, are eager to accept a wide range of digital modifications, too.
All told, while the 21-45 demographic has the lion’s share of casinos’ target audience, huge numbers of older players gamble and wager every day. That’s why creating digital technology in their hospitality services is worth consideration.
Creating Food Ordering Applications
As one of the iGaming technology services, food ordering apps could make the process of ordering and having it delivered to customers’ tables in a timely manner. It is worth going the extra mile and trying to create an application that will work with their land-based restaurants, with interactive menus accessible by scanning QR codes.
In that light, gamblers may place their orders while still at the tables, only being away from the games when their order is delivered. This concept will reduce wait times, and customers can easily continue gambling when they come back to their tables.
Adapting Food Ordering Apps to Their Business
In addition to creating food-ordering apps, it is essential for casinos to adapt them to suit customers’ needs and deliver experiences that meet their expectations. For example, casinos must consider the following:
● Integrating their digital ordering app into the brand’s existing mobile app to provide additional value for customers while leveraging adoption and user-experience.
● Developing self-service stores for customers to use.
● Implementing the digital ordering app with their loyalty program (if any), which enables them to score more loyal points beyond gambling alone.
Conclusion
Evolving technology enables new ways of thinking and opens up doors that were closed before. It is extremely important for hospitality services to keep up with the fast pace of technology if the latter may enhance the overall customer experience. Besides, as said Jim Kilby, a co-author of the book “Casinos Operations Management”, guest service in a casino is more like guest sales: the nicer we treat them, the more they buy.
